Terms of sale
Scope
These terms govern every commission and sale agreed with Maison Grande Remise. As every piece is made to order, placing a commission implies the full and informed acceptance of these terms.
Commissions
Nothing is held in stock: each piece is made to order from a silhouette, a function, an intention. A commission becomes firm once the order, piece, specifications, lead time and price, is confirmed in writing and the deposit is paid.
Prices
Prices are established by bespoke quotation, according to the line, the materials and the personalisation. They are expressed in euros, including applicable VAT where due.
Payment
A deposit (acompte) is due at the time of the commission to launch production; the balance is due before delivery. Payment is made through our secured providers. The deposit is firm and, once the commission has been launched with the atelier, non-refundable.
Lead times
Lead times are announced for each commission and reflect the atelier's real making time plus a margin of safety. They run from confirmation of the order and receipt of the deposit.
Right of withdrawal
For made-to-measure or personalised pieces, the legal right of withdrawal does not apply (art. L221-28 of the French Consumer Code), the piece being made to your specifications. Where a standard, non-personalised piece is sold at a distance, a 14-day right of withdrawal applies under the conditions of law.
Legal guarantees
Every piece benefits from the legal guarantee of conformity (2 years) and the guarantee against hidden defects, under the conditions provided by French law.
Retention of title
The pieces remain the property of the Maison until full payment of the price.
Liability
The Maison is bound by an obligation of means and of care. Its liability cannot be engaged for damage resulting from misuse or the normal wear of a piece.
Personal data
Personal data is processed as set out in our privacy policy.
Applicable law & disputes
These terms are governed by French law. In the event of a dispute, an amicable solution will be sought first; a consumer may also resort to a consumer mediator. Write to contact@maison-grande-remise.com.